Shipping Policy

At Seven Tea, we are committed to delivering your favorite dried fruit teas as quickly and efficiently as possible. Below, you’ll find all the details regarding our shipping process, costs, and policies.

Shipping Options

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your location. We strive to keep our shipping rates competitive and transparent.

  • Standard Shipping: Flat rate of $8.99 or free on orders over $64.99.
  • Express Shipping: Starting From $12.99

Order Processing Time

Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

International Shipping

We currently do not offer international shipping, but we're working to make it available as soon as possible. Stay tuned for updates!

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and stay updated on its delivery status.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to local regulations. If your order is affected by such restrictions, we will notify you immediately.

Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. If your shipment is significantly delayed or lost, please contact our customer service team, and we will work with the carrier to resolve the issue.

Incorrect Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. In such cases, additional shipping charges may apply to reship the package to the correct address.

Returns and Exchanges

If your packaged food order arrives damaged, incorrect, or has gone bad, please contact us within 7 days of receipt to arrange a return or exchange.

Contact Us

If you have any questions or concerns about our policies, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with us is exceptional.